Refund Policy of OatsheafLand
Last updated: March 20, 2023
At OatsheafLand, our goal is to provide a delightful experience with every order you place through our oatsheafland.site or in any of our stores located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We understand that there may be occasions where you are not entirely satisfied with your purchase and may require a refund or exchange. Below is our refund policy outlining the circumstances under which we can provide a refund.
Refund Eligibility
- Incorrect Order: If you receive an incorrect order, please contact us within 2 hours of receiving your delivery or from the purchase from our physical store.
- Quality Issues: In the rare event that your order is not up to our high standards, please report this to us within 2 hours of receipt. You may be required to provide photographic evidence.
- Non-Delivery: For non-delivery of the order, given the address is correct and accessible, we will issue a full refund.
- Cancelled Orders: Orders cancelled within 5 minutes of placing may be eligible for a full refund while those cancelled after preparation has started may only be partially refunded.
Processing Refunds
Refunds will be processed back to the original payment method within 7 to 14 business days after the eligibility for a refund is confirmed by our team. Any refund issued will be in the original form of payment and in £. We cannot provide refunds in cash if the purchase was made through electronic or card payment.
Non-Refundable Items
The following are not eligible for a refund:
- Orders not reported within the communicated timeframe.
- Gift cards.
- Any consumable item that has been used or installed.
- Any item that is returned more than 24 hours after delivery.
Exchanges
If you would prefer an exchange of the same item, please inform us during your initial communication about the issue. We will arrange for a replacement item to be sent to you, subject to availability.
Contact Us
If you have any questions or concerns about your order or this refund policy, please get in touch with us at +44 20 7946 0958.
Policy Amendments
OatsheafLand reserves the right to amend this refund policy at any time. Any changes will be immediately posted on our website.
Address for Returns or Exchanges
For all returns or exchanges, our address is as follows:
OatsheafLand
43 Bedford Street, Westminster,
London, WC2E 9HA
United Kingdom